The Customer Care Department is the important link between patients and hospital wards in all services.
This department works for a qualified team with the efficiency to meet the needs of Inpatients and Outpatients helping them and facilitating their affairs in time of need, informing them of hospital services and acquainting them the information concerning the patient rights and responsibilities in the hospital.
To satisfy our patients and sustain our creditability, the patient relations department works to find appropriate solutions to their problems and complaints and then documented it in TQM through collect the questionnaires which means the extent of patient satisfaction with the services provided to them and benefit from their suggestions and comments to improve quality in the hospital
- To ensure customer satisfaction.
- To educate them about patient rights.
- Direct them to the different departments as per their needs.
- To solve customer-related issues.
- Getting feedback from the customer about the services rendered.
- Provide translators if required.
- Handling the queries from the customers.
- Assisting in Emergency area
- Escalating the complaint to the concerned department
